Account Moderator

July 4, 2024

Job Description

Donorbox is a top-tier fundraising platform and donor management system designed for nonprofit organizations. Our goal is to enhance positive global impact by enabling nonprofits to excel in fundraising and supporter management. Since 2014, we’ve empowered over 80,000 organizations worldwide to raise more than $2 billion in donations. 🚀

Our rapidly growing, profitable company operates on a bootstrapped model with a strong financial outlook. Our diverse team of 120 employees works remotely across 16+ states and 23+ countries.

🏅In 2023, Donorbox earned the Leader status in the Nonprofit category and was honored for Best Functionality & Features in Fundraising by GetApp. We’re proud of our achievements, which are reflected in our product!

The Role

As an Account Moderator at Donorbox, you will be essential in ensuring the integrity of our platform by reviewing accounts, screening customer campaigns, and investigating reported activities. We seek an objective, critical thinker with excellent communication skills, resourcefulness, and attention to detail.

Responsibilities

  • Review accounts of new and existing customers.
  • Screen customer campaigns for suspicious activities or red flags.
  • Investigate reported campaigns for potential violations of our Terms of Use and Acceptable Usage Policy, including researching customers’ websites, social media, and current social climate and policies.
  • Identify patterns of behavior by bad actors to update our security protocols.
  • Maintain free speech principles and adhere to the Donorbox Acceptable Usage Policy when evaluating customers.

Qualifications & Experience

  • 1-3 years of experience in account moderation.
  • Strong written and verbal communication skills in English.
  • Excellent research and investigative skills with attention to detail.
  • Ability to analyze extensive written content and footage to identify potentially problematic content.
  • Ability to create detailed reports of findings and make informed decisions.
  • Capability to handle complex and sensitive content issues.
  • Adaptability to changing policies, guidelines, and industry trends.

Details

  • Fully remote position, open to candidates in any country.
  • Must be available for a 9-hour shift (including a 1-hour lunch) from 12 PM to 11 PM GMT.
  • Salary: $15k USD per year.

Benefits & Perks

  • Fully remote work from home.
  • Eligibility for the employee equity plan (stock options).
  • Reimbursement for home office expenses, up to $1.5k.
  • Health insurance premium reimbursements, up to 75% for you and your family.
  • Generous time off policy: 21 days (including your birthday 🎉), 8 holidays of your choice, and 2 paid volunteer days.
  • Wellness program with fitness and mindfulness classes.
  • Love your work and our mission of supporting nonprofits!

The Application Process

We have three stages:

  1. Apply here and complete our assignment.
  2. Prescreen Call with Talent Acquisition Associate.
  3. Interview with Hiring Manager.

If this role aligns with your interests and qualifications, please apply today and share why you’re a great fit. We look forward to hearing from you!