Client Success Associate

April 30, 2024

Job Description

About half of individuals suffer from severe back, neck, shoulder, or joint pain, often without finding relief through conventional treatments. Accessing physical therapy can be both costly and inconvenient, with long commutes and missed work adding to the challenge. Furthermore, unresolved pain can lead to the misuse of opioids and unnecessary surgeries.

We’re proposing a groundbreaking approach to healthcare, aimed at making high-quality care more accessible. By integrating wearable sensors and computer vision technology with a top-notch clinical team, Hinge Health is bringing a digital clinic right to your fingertips. Through our single app and wearable device, like the Enso, millions can now receive personalized digital care from a physical therapist, behavioral guidance from a health coach, and expert consultations with orthopedic surgeons. This initiative aims to alleviate pain, reduce surgeries, and combat opioid use.

Remote Work Opportunities

At Hinge Health, employees have the flexibility to work from anywhere within their respective countries.

Role Overview

In this dynamic role, you’ll play a crucial part in maintaining strong client relationships and ensuring they derive maximum benefits from Hinge Health programs. From project management to product expertise and becoming a trusted advisor, you’ll wear many hats. Your responsibilities will include supporting Client Success leads in driving program adoption, reporting on program effectiveness, handling escalations, expanding product offerings, and securing renewals. This role collaborates cross-functionally with various teams to deliver excellent service to our clients.

Ideal Candidate Qualifications

We’re seeking candidates with experience in client success, account management, project management, or operations, with a preference for those familiar with startup environments. Strong relationship-building skills, effective communication with stakeholders, and the ability to balance client needs with internal resources are essential. The ideal candidate excels at project management and is committed to ensuring high customer satisfaction and retention year after year.

Responsibilities

Your key responsibilities will include supporting Client Success leads throughout the client lifecycle, becoming an expert in Hinge Health products to lead program overviews and trainings, and fostering close client relationships. Additionally, you’ll manage day-to-day client inquiries and compile insightful client reports.

Desired Skills

We value attention to detail, project management skills, self-starting initiative, effective communication, and a commitment to continuous learning. Experience in high-growth companies, familiarity with employee benefits and digital health, and proficiency in CRM and project management tools are advantageous.

Benefits

Hinge Health offers inclusive healthcare and benefits, retirement savings plans, modern life stipends, flexible vacation and paid time off, equity opportunities, and competitive salaries.

About Hinge Health

Recognized by LinkedIn, Forbes, Fast Company, and Inc., Hinge Health is a leading startup revolutionizing healthcare. With substantial investments in research and technology, we partner with diverse clients to provide accessible care to millions worldwide.

Diversity and Inclusion

We’re dedicated to building diverse teams reflective of the communities we serve. Learn more about our commitment to diversity, equity, and inclusion on our website.

Equal Opportunity Employer

Hinge Health is an equal opportunity employer, fostering a work environment free from discrimination and harassment. We provide reasonable accommodations for candidates with disabilities.

Security Notice

Beware of phishing attempts and fictitious job offers. We will never request financial information during the interview process and will only correspond via @hingehealth.com email addresses. If you encounter suspicious activity, report it to the appropriate authorities.

How to Apply

If you’re interested in joining us, we’d love to hear from you. Please refrain from sending resumes via email