Fraud and Chargeback Analyst at iVisa

May 18, 2024

Job Description

At iVisa, we stand by the belief that travel should be uncomplicated, which is why more than a million travelers have entrusted us with streamlining their passport, visa, and other travel document needs. We pride ourselves on being the simplest, fastest solution available, experiencing an impressive 80% year-on-year growth. Central to our success are our people, and we’re actively seeking new team members who can contribute to our vibrant culture and help us achieve our objectives while ensuring a fun work environment.

As a Global Fraud and Chargeback Analyst, your primary focus will be identifying and preventing fraudulent activities through thorough analysis and implementing preventative measures. Additionally, you’ll be tasked with optimizing chargeback processes to uphold accuracy, compliance, efficiency, and customer satisfaction, while also generating ideas for business enhancement.

Why choose iVisa?

  • Inclusive and collaborative culture: Our workplace fosters diversity, inclusivity, and camaraderie, with a flat hierarchy and friendly colleagues from various backgrounds.
  • Remote work flexibility: Embracing a remote-first approach, we also provide opportunities for periodic in-person gatherings.
  • Mental wellness support: Certified psychologists lead sessions to promote mental well-being among our team members.
  • Training opportunities: Access an excellent learning platform to support your professional development.
  • Extended family leave policy: We offer comprehensive family leave benefits for all types of parents.
  • Tech-savvy environment: Thrive in a highly innovative company equipped with cutting-edge tools where you can make a significant impact.
  • Commitment to sustainability: Join us in our environmental initiatives, as we plant a tree for every iViser.
  • Rest and relaxation: We provide generous paid time off for all employees, with unlimited PTO for managers and above.

As a Fraud and Chargeback Analyst, your responsibilities will include:

  • Monitoring and analyzing transactional data daily to detect suspicious patterns indicative of potential fraudulent activity.
  • Working to reduce chargeback rates and enhance the chargeback win rate.
  • Compiling and submitting compelling responses to chargeback cases with supporting evidence.
  • Maintaining accurate documentation of chargeback cases and fraud prevention activities.
  • Proactively contacting customers for fraud prevention and to prevent refunds/chargebacks.
  • Conducting thorough investigations and post-incident reviews of suspected fraudulent transactions.
  • Assisting in data analysis to identify strategies for reducing company losses through fraud prevention.
  • Identifying opportunities for process improvement and suggesting enhancements to fraud detection and chargeback management procedures.
  • Producing biweekly and monthly reports ensuring accuracy and currency of data.
  • Updating training protocols for the department, proposing best practices and automation where feasible.
  • Collaborating with internal departments to gather necessary information for chargeback dispute analysis.

What sets you apart?

  • Demonstrated experience in chargebacks and fraud prevention.
  • Proficiency in data analysis tools, particularly Advanced Excel for report creation.
  • Availability to work from 6 AM to 3 PM CEST.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with a sense of urgency.
  • Self-motivated, continuous learner, and committed to excellence.
  • Excellent written and verbal communication skills.
  • Advanced proficiency in English and Excel.