Fraud and Chargeback Analyst

April 24, 2024

Job Description

At iVisa, we are dedicated to simplifying travel for our customers. With over 1 million travelers choosing us for passport, visa, and other travel document services, we pride ourselves on being the easiest, fastest, and most straightforward solution available. Experiencing an 80% year-on-year growth, we attribute our success to our exceptional team members and are actively seeking new additions who align with our culture and goals. Above all, we prioritize a fun and vibrant work environment.

As a Global Fraud and Chargeback Analyst, your primary responsibility is to identify and mitigate fraudulent activities through thorough analysis and preventative measures. Additionally, you will streamline chargeback processes to ensure accuracy, compliance, efficiency, and customer satisfaction while offering suggestions for business improvement.

Why Choose iVisa?

  1. Collaborative and Diverse Culture: Enjoy working in an inclusive and dynamic environment with flat hierarchies and friendly colleagues from around the world.
  2. Remote Work Opportunities: Embrace a remote-first approach with occasional in-person gatherings.
  3. Mental Wellness Support: Benefit from mental wellness sessions led by certified psychologists.
  4. Training Allowance: Access an excellent learning platform to support your professional development.
  5. Extended Family Leave Policy: Receive comprehensive family leave benefits.
  6. Technological Advancement: Thrive in a highly tech-savvy company with cutting-edge tools.
  7. Environmental Commitment: Join our sustainability efforts by contributing to tree planting initiatives.
  8. Rest and Relaxation: Enjoy paid time off and unlimited PTO for managers and above.

Responsibilities:

  1. Monitor and analyze daily transactional data to detect potential fraudulent activities.
  2. Reduce chargeback rates and enhance chargeback win rates.
  3. Prepare and submit responses to chargeback cases with supporting evidence.
  4. Maintain accurate documentation of chargeback cases and fraud prevention activities.
  5. Contact customers for fraud prevention and follow-up purposes.
  6. Conduct thorough investigations into suspected fraudulent transactions.
  7. Analyze data patterns and trends to develop strategies for fraud prevention.
  8. Identify areas for process improvement and propose enhancements to fraud detection procedures.
  9. Generate biweekly and monthly reports with accurate and updated data.
  10. Update training protocols and recommend best practices and automation solutions.
  11. Collaborate with internal departments to gather information for chargeback dispute analysis.

Qualifications:

  1. Proven experience in chargebacks and fraud prevention.
  2. Proficiency in data analysis tools, particularly Advanced Excel.
  3. Availability to work from 6 AM to 3 PM CEST.
  4. Strong analytical and problem-solving skills.
  5. Detail-oriented with a sense of urgency.
  6. Self-driven and motivated to excel.
  7. Excellent written and verbal communication skills.
  8. Advanced proficiency in English and Excel.