Operations Resource Coordinator

April 30, 2024

Job Description

We are looking for a sharp, collaborative candidate that will support Delivery and Operations in project setup and resource planning. The Resource Coordinator is responsible for project onboarding and determining upcoming resource needs and matching resource demand with supply and capacity. This position will also assist in verifying adherence to project process and standards. The candidate will need to prioritize multiple responsibilities and collaborate with others across the organization to ensure project success.


  1. Coordinate project handoff from Sales to Delivery, project setup, and closure.
  2. Plan and assign resources for projects, considering pipeline opportunities and service delivery capacity.
  3. Monitor project time-tracking and status reporting for accuracy.
  4. Update engagement and account data using project and time-tracking tools.
  5. Track adherence to delivery processes and frameworks, providing reports to leadership.
  6. Retrieve and analyze data for performance metrics, forecasting, and trend analysis.


  • Required:
  • High School Diploma or equivalent.
  • Minimum of 2 years of experience in business operations or project coordination.
  • Strong organizational and analytical skills.
  • Excellent communication skills for cross-departmental collaboration.
  • Preferred:
  • Experience in resource and capacity management.
  • Ability to develop operational processes and standards for project setup.
  • Familiarity with Google Sheets, Excel, and Certinia.
  • Knowledge of project management methodologies and tools.


  • Fully remote work.
  • Flexible Time Off.
  • Competitive phantom equity.
  • Paid exams and certifications.
  • Peer bonus awards.
  • State-of-the-art laptop and tools.
  • Equipment & Office Stipend.
  • Individual professional development plan.
  • Annual stipend for Learning and Development.
  • Opportunity to work with a diverse, global team in an inclusive corporate culture.

Equal Opportunity Employer Statement:

Caylent is committed to diversity, inclusion, and creating an environment where everyone belongs. Discrimination or harassment based on various characteristics is prohibited. Accommodations for disabilities can be requested by contacting hr@caylent.com.