Payment Support Specialist

February 24, 2024

Job Description

• As a Payment Support Specialist, you are a tenacious, hard-working problem solver with an optimistic attitude that can easily (and happily) wear many hats. • Account Management: Make outbound calls daily to members to receive payments on past-due amounts, Discover payment plan goals for active members, Review payment history for at-risk accounts • Financial Tracking: Follow up with accounts with positive balances, Audit financial history and invoices, Collect revenue and meet payment goals daily, Address disputed transactions, Assist customers with payments concerns

Requirements

• Strong English verbal & written communication skills • 4+ years of proven phone support experience • Reliable fast working internet connection/backup connection • Has remote experience preferred • Has quality Headset / PC • Outbound calling experience • Proven multi-tasking skills • Financial-related experience • Collections experience is a plus • Energized by customers interactions • Comfortable with frequent changes in the process • Critical thinker with strong problem-solving and persuasion skills • Detail-oriented, self-motivated, able to make independent decisions and exercise good judgment • Shows compassion and authority during negotiations and negative interactions with customers • Can be depended on to complete work assignments timely while performance is monitored