Remote Business Controls Analyst

June 11, 2024

Job Description

We’re looking for a proactive and detail-oriented Business Controls Analyst to join our Cardholder Services team. Your role will be crucial in improving our customer operations by effectively resolving issues, managing risks, designing controls, executing controls consistently, and providing operational support. The ideal candidate will have a deep understanding of operational dynamics and risk controls, along with a strong desire to solve business problems, ensuring that our business operations not only meet but exceed objectives in a compliant manner.

As a Business Controls Analyst, you’ll collaborate with various business partners, including risk management, compliance, and internal audit, to identify and resolve open issues. You’ll work closely with issue owners to ensure quality documentation throughout the issue management lifecycle, from identification to closure/escalation, and hold them accountable for resolution. Additionally, you’ll be responsible for generating and delivering reports to ensure full awareness across the organization.

Your role will involve advising cross-functional teams, identifying common and disparate control issues, conducting root cause analysis, guiding the implementation of Corrective Action Plans (CAP), establishing workflows/processes for consistent issue management, and promoting risk awareness across SoFi’s subsidiaries in line with Business and Enterprise Risk Management goals.

What you’ll be doing:

  • Collaborating with issue owners, auditors, and reviewers to develop issue resolution plans, prioritize high-risk issues, and ensure timely resolution.
  • Establishing a milestone management model to track progress throughout the issue management process.
  • Partnering across business units to address issues arising from Risk Control Self Assessments (RCSAs).
  • Working with business units and SoFi enterprise risk teams to standardize issue and corrective action planning.
  • Developing procedures and training to maintain consistent issue/corrective action planning standards.
  • Creating key success measures/metrics and reporting on the effectiveness of issue identification and corrective action planning.
  • Providing risk reporting to management and supporting the company’s three-lines of defense program.
  • Staying updated on regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide guidance to stakeholders.

You’ll also be the first point of contact for cardholder services issues, ensuring efficient resolution and implementing strategies to mitigate future risks. Additionally, you’ll monitor and identify potential risks in cardholder services, collaborate with the risk management team to enforce control measures, and continuously improve cardholder operations.


  • Bachelor’s Degree or 4 years of relevant experience.
  • Minimum 5+ years of operational risk experience in financial services or banking.
  • Experience in root cause analysis, corrective action planning, etc., across multiple teams.
  • Strong leadership skills and ability to foster a culture of ownership, accountability, and collaboration.
  • Initiative to identify and prioritize problems.
  • Ability to build positive working relationships with auditors and examiners.
  • Experience with risk data, reporting, and analysis.
  • Proficiency in Google Suite.
  • Results-oriented with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities simultaneously and engage business partners in process improvement.

Salary and Benefits:

  • Estimated salary: $60,000 — $90,000/year
  • Comprehensive benefits package including 401(k), vision, dental, and medical insurance, unlimited vacation, paid time off, 4-day workweek, 401k matching, company retreats, coworking budget, learning budget, mental wellness budget, home office budget, and more.
  • Remote work, asynchronous communication, and a pseudonymous work environment.
  • Profit sharing and equity compensation.
  • No whiteboard interviews or monitoring systems, and no politics at work.