Remote Customer Implementation Pilot

Job Description

Position: Customer Success Specialist

Company Overview:
LeadSimple is a dynamic team dedicated to solving significant challenges in the property management industry. Since our inception in 2013, we have been committed to assisting small businesses in simplifying growth and optimizing operations by providing the leading CRM solution in our sector. Our journey began with a lead generation business connecting landlords with property management companies, which evolved into developing an industry-specific CRM that has become the standard in the field. In 2020, we expanded our offerings with a process/workflow suite, further enhancing our clients’ day-to-day operations.

Expectations for your first 90 days:

  • Identify the user activation point and demonstrate an understanding of it.
  • Utilize consultative skills to educate customers on property management best practices and use cases.
  • Manage multiple one-to-one consulting projects concurrently, ensuring 90% of projects remain on track.
  • Effectively track customer requests and provide detailed information to the Product team using Canny.
  • Proactively propose extensions after successful process implementation.

A day in the life of…

  • Coach Implementation Guides to improve performance and prepare them for future roles.
  • Manage client implementation projects from initiation to completion.
  • Drive product adoption among clients.
  • Continuously improve implementation processes and procedures.
  • Create an onboarding experience that consistently leads to client success stories.
  • Gather and act upon client feedback.
  • Utilize a consultative approach to identify additional unmet client needs and generate new work opportunities.
  • Provide consolidated client feedback to the Product and Sales teams.
  • Lead video and phone calls with clients to sell and educate.

Perks:

  • Company holidays and additional paid time off.
  • Monthly healthcare allowance.
  • Yearly vacation allowance.
  • Fun and outcome-driven work environment with a smart, hardworking team.
  • Location independence.
  • Mission-driven company with a values-based culture.

Requirements:

  • Embrace learning new technology and have a fast learning ability.
  • Communicate crisply and proactively seek solutions.
  • Take ownership of outcomes and embody emotional maturity.
  • Bring an optimistic “can do” attitude.
  • Supply own internet and smartphone.
  • Have 3+ years of experience in a customer service or implementation role.
  • B2B SaaS experience preferred.

Application Process:
Selected candidates may undergo written assessments and multiple interviews with different team members. LeadSimple is committed to finding the right person for the role.

Please note: Applications from California, Colorado, or New York are not being accepted at this time.

In Summary:
LeadSimple values outcomes over office locations and welcomes candidates who can make the right calls when faced with challenges. We prioritize customer satisfaction and expect all team members to embody the principle of “Owning The Outcome.”

If you believe you align with our values and can thrive in our environment, we invite you to apply and join our team where we work together to make a difference for our customers.