Remote Customer Onboarding and Support Consultant

Job Description

Job Opening: Customer Onboarding & Support Specialist (Remote)

Company Overview:

BriteBiz is revolutionizing the event industry by simplifying administrative tasks for event businesses, allowing them to focus on growth. Our platform seamlessly connects sales, operations, and finance, empowering businesses with efficiency and peace of mind.

Position Overview:

We are seeking a Customer Onboarding & Support Specialist to join our team. This role is pivotal in ensuring our customers have a seamless onboarding experience and receive exceptional support throughout their journey with BriteBiz. As a founding member of our team, you’ll play a key role in shaping our customer success operations.

Key Responsibilities:

  • Lead end-to-end customer onboarding process, ensuring a smooth transition onto the BriteBiz platform.
  • Provide outstanding customer support, addressing technical issues and inquiries promptly and effectively.
  • Take ownership of customer issues, from troubleshooting to resolution, while maintaining clear communication internally and externally.
  • Develop and maintain comprehensive Knowledge Base Articles for internal and external use, utilizing various formats such as text, graphics, and videos.
  • Offer tailored recommendations to customers based on their specific business needs.
  • Guide customers through the setup and administration of their accounts, ensuring a positive initial outcome.
  • Collaborate closely with the COO and CTO to influence product roadmap based on customer feedback and support insights.

Requirements:

  • Bachelor’s degree or equivalent qualification.
  • 2 to 3 years of relevant experience in customer onboarding and support within a SaaS company.
  • Ability to work independently, manage time effectively, and prioritize tasks under pressure.
  • Strong communication and presentation skills, with experience in leading customer-facing engagements.
  • Proficiency in articulating technical concepts clearly and concisely.
  • Familiarity with development technologies (e.g., HTML, JavaScript, APIs) and accounting practices.
  • Excellent written and verbal communication skills, comfortable interacting with various stakeholders.

Desired Skills/Experience:

  • Hands-on experience with cloud applications and CRMs.
  • Previous exposure to customer support software (e.g., Intercom) and accounting platforms (e.g., Quickbooks, Xero).
  • Consultative and customer-focused approach with the ability to multitask and perform under pressure.

Benefits:

  • Fully remote position, offering flexibility in work location.
  • Career-defining opportunity at an early-stage SaaS company.
  • Opportunities for learning and personal development.
  • Competitive salary based on experience and location.
  • Flexible working hours, accommodating calls with customers across different time zones.

How to Apply:

To apply, please fill out the short form at BriteBiz Application Form.

While we may not be able to respond to all applicants individually due to our small team size, we sincerely appreciate your interest in joining BriteBiz. Thank you for considering this opportunity!