Remote Technical Customer Success Specialist

Job Description

Position: Customer Success Specialist

Company Overview:
Rebilly is a leading payments software company dedicated to simplifying payments integration for merchants worldwide. Our suite of solutions includes subscription billing, payment orchestration, and KYC/AML services for e-commerce merchants and integrated software vendors (ISVs). We are committed to delivering clever, flexible, and user-friendly payments systems that meet the evolving needs of our clients.

About the Role:
As a Customer Success Specialist at Rebilly, you will play a pivotal role in educating, onboarding, and providing ongoing support to our clients. Your primary focus will be to ensure client satisfaction by offering critical product advice, guiding new clients through the onboarding process, and providing continuous support to help clients maximize the functionality of our software. Additionally, you will collaborate closely with the product team to provide valuable client insights for product development and contribute to creating custom solutions.

Key Responsibilities:

  • Provide technical advice and support to prospective customers throughout the sales lifecycle to facilitate new deals.
  • Onboard and train new clients to ensure they can effectively utilize our software.
  • Offer ongoing support to clients to help them leverage the full functionality of our software.
  • Conduct quarterly check-ins with clients to understand their evolving needs and satisfaction levels.
  • Collaborate with the product team to provide client insights for product development and customization.
  • Develop strong client relationships to identify upselling and cross-selling opportunities.

Requirements:

  • Bachelor’s degree in a relevant field.
  • 3-5 years of experience in technical support, software sales, or account management.
  • Proficiency in discussing technical concepts, including API-based integrations.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail and project management skills.
  • Self-motivated with the ability to work effectively in a fast-paced environment.
  • Passionate about making clients happy and solving complex problems.

About Rebilly:
Rebilly is a decade-old payments software company committed to revolutionizing the payments integration landscape. Our mission is to provide merchants with the last payments integration they’ll ever need, offering subscription billing, payment orchestration, and KYC/AML services. We are dedicated to building clever, flexible, and easy-to-use payments solutions.

Working at Rebilly:

  • Competitive salary and opportunities for training and development.
  • Fully remote work environment with an internationally distributed team.
  • Teal Organization structure focused on self-management, self-organization, and individual wholeness.
  • Opportunities for growth and collaboration with thought leaders in the payments industry.

How to Apply:
To learn more about career opportunities at Rebilly and to apply for the Customer Success Specialist role, please visit our careers page: Rebilly Careers

Join us at Rebilly and be part of a team dedicated to delivering exceptional products and client satisfaction!