Team Lead Content CRM

Job Description

Are you interested in leveraging your passion and skills to promote sustainability in consumption?

We’re the fastest-growing refurbished product marketplace in Europe, offering customers access to items up to 40% cheaper while significantly reducing CO2 emissions compared to purchasing new devices.

Since our establishment in February 2017, we’ve expanded across Europe, boasting a team of over 300 employees. Through three successful funding rounds, we’ve sold hundreds of thousands of products, earning accolades such as Top Employer in the DACH region (2023 and 2024) and recognition as an ACM Preferred Employer (2023).

We’re currently seeking an exceptional Team Lead Content CRM (f/m/x) to spearhead refurbed’s Customer Engagement Strategy. This role entails enhancing customer communications, refining segmentation and personalization strategies, and collaborating cross-functionally to drive innovation and achieve key performance indicators. The ideal candidate will have extensive experience in CRM or Email Marketing, strong leadership skills, and a passion for sustainability.

Who You Are:

  • You have a minimum of 5 years of experience in CRM or Email Marketing, preferably in D2C or eCommerce.
  • You possess leadership experience of at least 1-2 years.
  • You have in-depth knowledge of email channel management, including design, testing, copywriting, and tools.
  • You excel in optimizing customer lifecycle metrics such as sign-ups, lifetime value, and engagement.
  • You have expertise in customer segmentation and personalization.
  • You demonstrate strong analytical and strategic abilities.
  • You have experience setting and achieving goals and OKRs.
  • You are adept at project management and thrive in a dynamic environment.
  • You possess a proactive, problem-solving mindset and excellent communication skills in English and German.
  • You are committed to making a positive impact on the world.

What You’ll Do:

  • Develop a vision and strategy for customer lifecycle communications across various channels, focusing on retention and satisfaction.
  • Lead and mentor a team of three CRM Managers.
  • Streamline processes and workflows in collaboration with Tech CRM Managers and the Product team.
  • Set priorities and OKRs for Customer Engagement.
  • Identify and prioritize areas for improvement, driving innovation in customer communication channels.
  • Project manage customer engagement initiatives and liaise with stakeholders across departments.
  • Manage the email calendar and content, collaborating closely with Marketing, Supply, and Customer Happiness Teams.
  • Act as a key member of the retention steering group, advocating for customer engagement and segmentation.
  • Monitor and report on Customer Engagement KPIs.
  • Stay updated on customer engagement trends and best practices.

Why You’ll Enjoy Working With Us:

Culture and Values:

  • We prioritize evidence-based decision-making and encourage a culture of feedback, experimentation, and knowledge sharing.
  • We embrace failure as a learning opportunity and celebrate diversity and inclusivity.

Personal & Professional Development:

  • Access unlimited training through LinkedIn Learning and private sessions with experts for personal growth and mental health.

Flexibility:

  • Enjoy autonomy in managing your workload, whether working from home or our sustainable office in Vienna.
  • Bring your furry friend to the office and indulge in free fruit, coffee, and drinks.

…and much more! Visit https://careers.refurbed.com/ for more details.